Breakthrough in Employee Engagement
Our Client: Market leading software and analytics provider to FMCG industry.
This brief case study describes how Performance Partnering provided the breakthrough in employee engagement to underpin business growth.
The Context and Need
To achieve growth aspirations in the fast changing, and highly competitive technology-driven industry, our Client needed a breakthrough in employee engagement and performance.
The focus for this breakthrough was the learning agility of the Executive Team and the overall workforce to enable more agile, customer-centric development and delivery.
Key Steps in The Intervention
Executive Team Capability Uplift - to adopt a mindset and operating rhythm suited to leading and coaching adaptive ways of working
Challenge the Management Norms - reinvented the company’s conventional performance management approach into a Performance Partnering method based on resetting the definition of performance to focus on Achieve; Develop; Enjoy; Partner (ADEP)
Pilot Performance Partnering - engaged the Executive Team and selected Team Leaders and Employees from across the business. Extracted learnings and worked with L&D to tailor all micro-skills tools and learning supports ready to scale up
Tailor and Implement - embeded the new Performance Partnering approach through a 90 day capability uplift program across all Leaders and Employees – using 30 day sprints to ensure double loop learning
Coach and Certify - equipped in-house Learning and Development specialists to continue supporting the ADEP conversations, and to meet the demand for scaling the implementation into North America, Europe and South America
The impact of Performance Partnering was immediate and substantial with a double digit lift in already high ENPS which placed the business as the leading site in the international group.
The Managing Director described the impact on the business:
"All our big challenges are more adaptive than technical so instilling a culture of learning on the run by seeking feedback and action debriefing has been a huge factor in our business growth."